John Karolefski, Editor-in-Chief, CPGmatters
11:00 a.m. ET
V-Commerce: The Next Giant Leap
Diana Sheehan, GVP, Client Services & Insights, InContext Solutions
The pandemic has sped up retail innovation, which means the future is coming even faster than we expected. Learn why testing both physical and digital store shelves with virtual simulations is becoming imperative to future success, and is laying the groundwork for the rapidly-approaching world of VComm.
11:50 a.m. ET
Loyalty 2.0 - Creating Reward Programs
For Customer Connections in the New World
April Tomlin, Global Retail Lead/CX Advisory, and
Constance de Polignac, Global Customer Experience Advisor, SAP
With recent events changing the consumer landscape, customer loyalty programs have rightly been thrusted into the ecommerce spotlight. These programs, if done correctly, can build lasting customer relationships that will drive your customers to return, knowing that this reengagement will lead them to rewards, discounts and experiences. This loyalty can act as a revenue driver by increasing the share of wallet spent by customers, while providing your members the value they are craving right now.
In this session, we go through the steps and importance of creating and implementing a first-class loyalty program specifically for the CP and Retail industry – from best practices, measuring your program and ways to drive incrementality for your program.
12:40 p.m. ET
Understanding Retail - A 'Media Ecology' Perspective
James Tenser, President, VSN Media
Stores and ecommerce are rapidly transforming due to digital interaction, AI technology, and enduring changes in consumer behavior. How should we understand the potential impacts upon brands, promotions, loyalty, and retail collaboration? What emerging technologies and practices will be most relevant for future business success? We define some core principles and share a “Media Ecology” vision for the future of brands at retail.